CONTACTING CUSTOMER SERVICE:
You can contact us via email at firstname.lastname@example.org.
You can also contact us via live chat, or by clicking on the email icon at the top right of each web page. Unfortunately, email responses to receipts or other email addresses will not receive a customer service response, as they will end up in a bulk email box.
SUBMITTING AN INCORRECT SHIPPING ADDRESS:
Before you make your purchase, you need to know your correct address. Then you need to make sure that your correct address is in the shipping field of the information you submit to our website. Then when you make your payment, you need to make sure that your correct address is selected as your default shipping address for our payment processor as well.
If you submit an incorrect address, we are happy to reship the order to you. However you will be responsible for the additional shipping cost to re-ship your order. If you cancel an order that was shipped to the incorrect address submitted by you on either paypal or our website, you will be refunded for your order MINUS any shipping charges we have incurred trying to get your order to you PLUS a 25% restocking fee.
WAIVING SIGNATURE REQUIREMENT ON EXPRESS ORDERS:
The postal service requires signatures to honor the insurance purchased on express mail.
RETURNS AND CANCELLATIONS:
We are happy to accept returns whenever we have made a mistake. If it is our mistake, we will reimburse you for return shipping (via USPS first class mail) after we have received the coupons back. You must notify us immeidately upon receipt of your order of any issues, and the return must be postmarked the next business day after you received your order. No refunds will be issued until coupons have been returned.
No returns are accepted unless we have made a mistake on your order. All sales are final.
We do not accept cancellations.
HANDLING & DELIVERY TIME:
We do our best to ship all orders out within 1 postal business day. However, handling may take up to 2 days depending on business volume.
We do not accept liability for the behavior of the USPS. They are a government agency, and they work on their own time. Any problems you have with delayed delivery of your order need to be addressed with your local postmaster. Please order far enough in advance to allow for any issues that may arise during postal handling and delivery.
PRICES & SALE ITEMS:
The price you agree to is the price you pay. Sale prices are not retroactive, and we do not send out additional invoices or cancel orders if the price goes up.
We do not allow the reserving of inventory. All orders must be paid within 1 HOUR of the time you placed the order. All unpaid orders will be cancelled and the items will be returned to store inventory and made available to other clients. Once an order is cancelled, payment for that order will not be accepted. The order will have to be replaced within the limitations of the stock levels at the time of the new order being placed. In other words, instead of allowing unpaid orders to inconvenience our other customers, that unpaid order will inconvenience the person who placed it instead. So be sure to check your paypal to ensure that your payment went thru upon completion of each order.
All of our orders are shipped with tracking. We do not ship out un-tracked mail.